The Nigeria Electricity Regulatory Commission (NERC) has informed seven electricity Distribution Companies (DisCos) that it is not the responsibility of customers or communities to provide transformers for themselves.
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In its tweeter handle, the commission told Ikeja Electric, Jos Electricity Distribution Company, Abuja Electricity Distribution Company, Enugu Electricity Distribution Company, Ibadan Electricity Distribution Company, Benin Electricity Distribution Company and Port Harcourt Electricity Distribution Company that it is also not the responsibility of the customers or communities to provide poles and similar equipment for the supply of electricity.
The commission said: “It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in the supply of electricity.”
NERC had earlier warned the energy Distributors on no account should they connect any customer without first installing a meter for him or her.
The commission made it clear that any un-metered customer, who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
According to the Commission, it is the customer’s right to contest any electricity bill.
It stressed: “Customers have the right to appeal the decision of the NERC Forum Office by writing a petition to the Commission.”
Should the commission is dissatisfied with the manner his/her complaint is handled, it could proceed to the NERC Forum Office in the DisCo’s coverage area.
The Commission insisted that “If a complaint is not satisfactorily addressed all customers have a right to file complaints and to the prompt investigation of complaints.
“All complaints on electricity supply and other billing issues are to be sent to the nearest business unit of the DisCo serving the customer”.
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