The telecoms regulatory body spoke at its 87th consumer outreach in Port Harcourt, the Rivers State capital. NCC Deputy Director, Consumer Affairs Bureau, Alhjaji Ismail Adedigba, who chaired the forum, frowned at some of the issues complained about, especially the the existence of pre-registered sim cards, which are believed to be what criminals, especially kidnappers, armed robbers and fraudsters are using to perpetuate crime across the country. Adedigba said: ”I expected to hear that all sim cards are registered. But I have issues with Service Providers here, how did we get these pre-registered Sims to start with? “I think your networks should have the total number of available lines and the total number of subscribers in your database, and as such you should be able to know which Sims age registered and those that are not registered and automatically deactivate those that are pre-registered and those that are not properly registered. “But a situation where are still having pre-registered sim cards with the advancement in technology today, is a surprise to me, and note that a severe punishment awaits any provider whose network is still carrying pre-registered sim cards.” The Deputy Director also urged the service providers to step up their services to save some of the frustrations their consumers ate going through because of poor service delivery. In an interview with reporters, he reiterated that telecoms mast safe and constitute no health hazard to human beings. According to him, there is presently no known cancer case or any other health challenge traceable to telecommunication masts and asked the public to save themself the fear that the electro magnate radiation from the network equipment causes skin cancer or any other type of disease. He said: “As a today, there is no health implication, according to the World Health Organization(WHO). So there is no health research and well-known health implication of mast as at today. You should not prevent the service provider from deploying masts. The more masts we have, the better quality service we have. “At the NCC, we believe consumer is the king in the palace market. Therefore, the consumer must accord basic rights such as rights to be heard, right to be educated, right to redress as well as right to safety.” The Director, Consumer Affairs Bureau, Alhaji Abdullahi Maikano, said the programme was meant to bring the consumers, telecom service providers and the NCC together to discuss ways they could assist the consumer have value for their money through effective service delivery. Maikano said: “The event is one of the initiatives of Nigerian Communications Commission to bring together Telecom Consumers in the urban areas with the Network Operators and the Regulator (NCC) to discuss, proffer solutions to consumer related issues and ensure they have value for money through effective service delivery.”with the theme: “information and education as a catalyst for consumer protection”. Stakeholders at the meeting spared no time in outlining and expressing their various frustrations in the Services being provided by the networks providers in the country describing it as below standard and fraudulent. The four major service providers, The MTN, Globacom, Airtel and 9mobile (formerly Etisalat) were present at the forum, where subscribers gave them knocks for poor network connectivity, allotment of one line to more than one subscriber at the same time, to sending of unsubscribed messages/ imposing of charges on unsubscribed messages, activation of pre-registered sim cards among others. Each of the service providers took turn to apologise to the subscribers and pledged to turn new leaf.]]>
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