The Federal Competition and Consumer Protection Commission (FCCPC) has opened an investigation into Uber’s abrupt withdrawal from the Nigerian market, with particular attention to outstanding services and obligations owed to customers following the ride-hailing company’s shutdown.
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The investigation comes days after Uber ended its operations in Nigeria on September 2, 2026, bringing to a close about 12 years of ride-hailing operations in the country.
Executive Vice-Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, confirmed on Sunday that the Commission was examining the circumstances surrounding the company’s exit and its impact on consumers.
According to Bello, FCCPC officials are “looking into the manner of their exit, particularly in respect of unfulfilled services to the customers.”
The intervention places the consumer implications of Uber’s withdrawal under regulatory scrutiny, particularly whether customers with unresolved complaints, transactions or other outstanding service issues have been adequately protected following the discontinuation of operations.
Uber had announced on September 2 that it was winding down operations in Nigeria and Uganda with immediate effect following what it described as a review of its business priorities and investment strategy across Africa.
“After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent,” the company said.
Uber said the decision was driven by “evolving business priorities and investment focus across the continent” and maintained that it remained committed to other markets in Sub-Saharan Africa.
At the time of announcing its departure, the company said its immediate priority was to support drivers, riders and local employees affected by the transition.
Uber also said rider support would remain available for 21 days following the discontinuation of services to deal with outstanding inquiries and transition-related issues.
The company further said it had contacted active drivers and would provide a token of appreciation to assist them during the transition, while affected employees would be contacted directly concerning arrangements applicable to them.
It is against the backdrop of those outstanding obligations that the FCCPC is now examining the manner in which Uber withdrew from Nigeria and whether affected consumers have received appropriate assistance.
The opening of an investigation does not, by itself, amount to a finding that Uber breached Nigeria’s consumer protection laws. The exercise is expected to enable the Commission to establish the facts surrounding the exit and determine whether further regulatory action is necessary.
Uber’s departure from Nigeria formed part of a broader restructuring announced by the global technology company on the same day.
The company disclosed that it would reduce its global workforce by about 10 per cent, affecting more than 3,000 employees, as part of efforts to remove management layers, simplify its organisational structure and redirect resources towards what it considers its biggest growth opportunities.
Uber Chief Executive Officer, Dara Khosrowshahi, told employees that the restructuring was designed to make the company simpler and faster, while concentrating investment on priority areas.
The Nigerian exit also followed years of disagreements between ride-hailing drivers and platform operators over issues including fares, commissions and working conditions.
Uber and other ride-hailing companies faced protests by drivers in Nigeria at different periods, including in 2017, 2023 and 2025, with drivers complaining about low fares, commission charges and other operational concerns.
Despite Uber’s departure, Nigeria’s ride-hailing market remains active, with rival platforms Bolt and inDrive moving to consolidate their positions and attract riders and drivers affected by the shutdown.
Following Uber’s announcement, both companies indicated that they remained committed to the Nigerian market, with inDrive describing Nigeria as an important African market and signalling further investment in service quality, technology, safety and local communities.
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