Osuya & Osuya Law Firm has announced a training workshop for the Nigerian Civil Aviation Authority (NCAA), approved by the regulatory agency, and scheduled to hold on September 2 and 3, 2025.
![](https://thenigerialawyer.com/wp-content/uploads/2025/05/idrinstitute.png")
The workshop, themed “Resolving Consumer Disputes at Airports through Alternative Dispute Resolution and Mediation Strategies”, is designed to equip NCAA staff with practical tools for managing and resolving disputes between passengers and airlines.
According to the firm, the training reflects its commitment to advancing excellence and innovation in Nigeria’s aviation sector, with a focus on promoting consumer protection and fostering a culture of amicable dispute resolution.
“By introducing NCAA staff to effective ADR and mediation mechanisms, we aim to strengthen relationships between passengers and airlines and ultimately contribute to a more harmonious travel experience for all,” the statement read.
Osuya & Osuya, a leading firm in dispute resolution, regulatory compliance, and legal innovation, emphasized that the workshop will provide valuable insights and strategies for enhancing consumer satisfaction and improving industry standards.
The firm further reiterated its mission of driving excellence, noting that the initiative is part of its broader vision to support growth and stability in Nigeria’s aviation industry.
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