Customers of Guaranteed Trust Bank (GTBank) in Nigeria are facing continued frustration and disappointment due to persistent transaction failures following a recent system upgrade.
![](https://thenigerialawyer.com/wp-content/uploads/2025/05/idrinstitute.png")
GTBank had announced plans to upgrade to a new Finacle Core Banking Application System between October 11th and 14th, 2024, promising enhanced customer experience and innovative technology. However, the supposed “upgrade” has instead caused significant issues for many Nigerian customers.
An investigation on Tuesday revealed that numerous customers are still complaining about problems such as:
– Trapped funds
– Unauthorized debits
– Inability to make transfers or receive payments
Frustrated GTBank patrons have taken to social media to express their grievances.
Oladejo Samson, a disgruntled customer, stated, “This Bank has been giving heart attacks almost every day since last month. I have been complaining about an issue over and over and nothing has been done about it. It’s really disheartening. Terrible Bank of the Year so far.”
Another upset customer, Chioma Chizaram Bobs, accused GTBank of deducting ₦6.9 every time a customer uses the USSD code, regardless of whether the transaction is successful. “How can you people charge ₦6.9 each time your customer uses your USSD code? More worrisome the GTCO doesn’t care whether or not the transaction for which they charge is successful,” she wrote on Facebook.
Theresa Abashi succinctly voiced her frustration, saying, “All I want is for them (GT Bank) to reverse my money back to my account since October 29 till now.”
In response to the mounting complaints, GT Bank has appealed to affected customers to direct their issues to the bank’s dedicated customer support handle, @gtbank_help, for resolution.
As the problems persist weeks after the supposed system upgrade, it remains to be seen how promptly and effectively GTBank will address the concerns and rectify the financial difficulties faced by its disgruntled clientele.
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