Olaniwun Ajayi Legal Practitioners is a leading law firm with a broad financial, corporate, energy and natural resources, and regulatory advisory practice areas. With over fifty years’ experience in helping organisations, governments and individuals achieve their goals; the firm has developed expertise in sophisticated commercial transactions, a fact illustrated by a track record of involvement in some of the largest and most complex transactions across many sectors of the Nigerian economy.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description
Typical customer service officer duties and responsibilities include and are not limited to:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@olaniwunajayi.net using the Job Title as the subject of the mail.

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