The Federal Competition and Consumer Protection Commission (FCCPC) has announced that it recovered more than ₦10 billion for aggrieved consumers between March and August 2025, following complaints lodged across 30 sectors of the economy.
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According to updated data released by the Commission, the recoveries stemmed from grievances such as unfair charges, unauthorized deductions, service failures, deceptive marketing, defective products, and delays in redress.
In a statement signed by its Director of Corporate Affairs, Ondaje Ijagwu, the FCCPC confirmed that 9,091 complaints were resolved during the reporting period. Banking topped the list with 3,173 complaints, followed by fast-moving consumer goods (1,543), fintech (1,442), and electricity (458). Other sectors included e-commerce (412), telecoms (409), retail/wholesale (329), aviation (243), IT (131), and transport/logistics (114).
Executive Vice Chairman/CEO of the FCCPC, Mr. Tunji Bello, said the figures highlight widespread consumer frustration, particularly in financial services.
“These numbers are not just statistics; they reflect the daily struggles Nigerians face in essential services. We remain committed to holding businesses accountable and ensuring fair practices,” he said.
The Commission noted that banking and fintech dominate both in volume and financial exposure, underscoring systemic issues in loan deductions, account charges, and transaction disputes. Electricity complaints ranked fourth, with billing disputes and poor service delivery continuing to plague consumers.
E-commerce disputes, though lower in monetary value, were flagged as high-frequency concerns around refunds, counterfeit goods, and failed deliveries.
The FCCPC also linked the rising complaints about digital lending and microfinance services to the recent rollout of new regulations to curb sector abuses.
It urged regulated entities to strengthen internal complaint mechanisms and encouraged consumers to keep reporting violations via its complaint portal and zonal offices.
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