The U.S. Embassy in Abuja and the U.S. Consulate General in Lagos have announced their plan to transition to a new visa services provider starting August 26, 2024. This change comes as the current service provider prepares to conclude its role in the visa appointment process.
The announcement, made through the Embassy’s official website, outlines the steps applicants need to take to ensure a smooth transition. For those with nonimmigrant visa interviews scheduled on or before August 16, 2024, no additional action is required. These individuals can continue to access their accounts at ustraveldocs.com to view appointment details and contact customer service as needed.
Impact on Scheduled Appointments
Appointments scheduled between August 16 and August 26, 2024, will be affected by the transition. Although the appointments remain valid, access to ustraveldocs.com will end after August 16, 2024. Applicants with interviews during this period are advised to print their appointment confirmation letters before August 16. If they miss their interview, they will need to check the new visa services website for instructions on rescheduling after August 26, 2024.
For interviews scheduled on or after August 26, 2024, applicants will need to use the new visa services website, which will become active on that date. Access to ustraveldocs.com will end on August 16, 2024, so it is crucial to print appointment confirmation letters before then.
New Visa Services Website
Starting August 26, 2024, the new visa services website will handle fee payments, appointment scheduling, and customer service. Applicants who have already paid the visa application fee but have not scheduled an interview are encouraged to book an appointment soon. Those planning to travel to the U.S. in August 2024 should pay their visa application fee and schedule an appointment promptly.
For individuals who have not yet paid the MRV fee and are planning to travel after August 26, 2024, it may be beneficial to wait until after the transition to begin the visa process.
Key Dates to Remember
The U.S. Embassy has provided a schedule of important dates related to the transition:
– August 8, 2024: Final day to pay visa fees in cash at the bank.
– August 15, 2024: Last day to use ustraveldocs.com for fee payments, scheduling, and customer service.
– August 21, 2024: Final day to drop off documents at Premium Delivery locations.
– August 23, 2024: Final day to drop off documents at regular courier locations.
– August 26, 2024: New visa services website goes live.
Streamlining the Application Process
The shift to a new visa services provider aims to streamline the application process for individuals seeking to travel to the United States. Applicants are advised to be aware of the key dates and take necessary actions to avoid any disruptions in their visa application process.
The U.S. Embassy in Abuja and the U.S. Consulate General in Lagos are committed to ensuring a smooth transition and providing efficient visa services to all applicants.


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