Mrs Olubunmi Kuku, Managing Director/Chief Executive of the Federal Airports Authority of Nigeria (FAAN), has launched an initiative to eradicate touting, extortion, and illicit activities at airports.
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In response to ongoing concerns about passenger harassment and illegal practices, Mrs Kuku has established a dedicated task force aimed at ensuring a smooth and pleasant travel experience for all airport users.
During a recent interview, Mrs Kuku expressed her strong commitment to addressing these issues decisively. Under her leadership, FAAN has initiated an extensive campaign to crack down on illegal activities, appointing Mr Henry Agbebire, Director of Special Duties, as the task force chairman.
Mrs Kuku has also pledged personal engagement with government agencies operating at airports to enforce anti-touting and anti-extortion measures effectively.
She issued a stern warning to all airport personnel, including FAAN staff, announcing stringent disciplinary actions for those involved in illicit practices.
Emphasising a zero-tolerance policy towards misconduct, Mrs Kuku highlighted the administration’s determination to end business-as-usual practices.
To expedite legal proceedings against offenders, Mrs Kuku revealed plans to establish magistrate courts at international airports. The task force has been tasked with fostering professionalism and discipline among airport staff.
Additionally, measures such as dedicated phone lines and QR codes will be implemented to facilitate passenger feedback on their airport experiences.
Mrs Kuku stressed the mandatory display of on-duty cards and name tags by all airport personnel for easy identification and accountability.
In conclusion, Mrs Kuku restated FAAN’s commitment to delivering exceptional service and ensuring a safe environment for all passengers and visitors at the airport.
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