A bank customer has accused Zenith Bank of unauthorized withdrawals of 1.7 million naira from his account after his ATM card got stuck in the bank’s machine.

In a viral video, a lady narrated how the card of ‘Emma’ was seized by the Zenith Bank ATM on Awolowo Road, Ikeja when he tried to make use his GT Bank ATM Card to withdrawal.

According to her, immediately he put his ATM Card in the machine, the card was seized as Emma could not retrieve it again.

The seizure of his card took another unexpected twist when he began to receive series of unapproved and unrequested debits from same account and everything amounted to 1.7 Million Naira.

According to her, all attempts to block the card so as to halt the withdraw spree ended in the futility.

She accused both Zenith Bank and GT Bank of culpability in the illegal act and described them as thieves.

This complaint once again raises concerns about the integrity of Nigeria’s banking sector players and emphasizes the need to better regulation of banks to prevent the arbitrary exploitation of customers who are subjected to sharp practices by these banks.

Many tagged Zenith Bank fraudsters while calling for the customer to be fully reimbursed. This is just one of many instances where bank customers have fallen victim to dubious activities.

Proper oversight is required to ensure banks establish complaint resolution systems and compensate victims. The integrity of the financial sector depends on accountability for such unethical conduct.,

 

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