The Speaker of the House of Representatives, Hon. Femi Gbajabiamila, has expressed concern over the way banks charge customers indiscriminately during transactions, saying that apart from charges known to the customers, there appeared to be other ‘hidden’ charges that the banks imposed on their customers.
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Speaking when he hosted the board and management of the Standard Chartered Bank, led by the Chief Executive Officer, Mr Lamin Manjang, the Speaker said the House was concerned that such a practice was making customers helpless, hence Nigerian banks should come up with ways to address high charges on loans and other facilities they offered.
He said: ”We have issues that come up in your industry, so this visit is a welcome development. One of the issues at stake is the rate at which banks charge customers. There are claims that banks have hidden charges. This has come up a couple of times on the floor of the House. This is something that we should look into.”
Gbajabiamila also voiced concern over the kind of exploitative marketing some banks’ marketers are subjected to and demanded to know if that was the practice all over the world.
He noted that if it’s not international best practice, then why should it obtain here.
He recalled that some years back, he came up with a bill against corporate prostitution, but that it did not sail through.
He said: ”You have corporations in the UK and other parts of the world. What obtains here in terms of banking, in terms of marketing, sending people to go and knock at people’s offices and all that does it obtain in those places?. We’re here to support you. Whatever we need to do, we should do it to support you. We need to know the kind of marketing that takes place. Is it digital marketing? We also have to set realistic targets for the marketers. We have the responsibility to protect Nigerians, and we also have the responsibility not to kill your business. So, it’s a delicate situation.”
Earlier, the CEO of the Standard Chartered Bank, Manjang, told the Speaker that it was imperative to visit him to reiterate the bank’s commitment to Nigeria, to play their role to make the country achieve its goals.
Responding to the issue of exploitative marketing, Manjang said it was a practice that allowed banks to market their products to the customers, but that it had to be ethical.
“It’s not peculiar to Nigeria. But it has to be ethical. Teams usually go round. But the ethical conduct has to be there. You need to have marketing for people to know what you offer. If there are any abuses or conducts that are not ideal, they should be called out and addressed,” he added.
Also speaking, the Chairman of the House Committee on Banking and Currency, Hon. Victor Nwokolo, said Nigerians had been battling with the issue of high interest rates by banks and that the issue needs to be tackled head-on.
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