The Registrar-General of the Corporate Affairs Commission (CAC), Mr. Hussaini Ishaq-Magaji, SAN, has reaffirmed the commission’s commitment to eliminating delays in business registration and service delivery through new digital reforms.
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Ishaq-Magaji made the remarks on Monday during the CAC Stakeholders’ Forum in Kano, which brought together lawyers, business owners, the EFCC, ICPC, and other partners to review challenges and reforms in the commission’s operations.
He explained that the commission inherited an overstretched registration portal, unable to cope with growing demands from compliance initiatives such as mandatory registration of Point-of-Sale (PoS) businesses and annual returns filing. This situation had created a backlog and placed an unfair burden on both customers and staff.
“Our call centre and operational departments receive no fewer than 3,000 emails daily, with fewer than 100 staff attending to them. This model is not sustainable and not fair to our customers or our staff. That is why we resolved to change it for good,” he said.
The registrar-general revealed that CAC had introduced an Artificial Intelligence-powered portal capable of reading and routing thousands of customer requests within seconds. Launched in June, the AI system has reduced business name registration time to less than 10 minutes, a feat described as unprecedented globally.
“Anywhere you are, without knowing anyone in CAC or paying a middleman, you can register a business name and get your certificate instantly in less than 10 minutes. That is the new Nigeria we are building,” he said.
He noted, however, that other services, such as limited liability company and incorporated trustee registrations, still face delays due to backlogs, with about 7,000 pending applications being handled by only 63 registry staff. He assured stakeholders that further phases of the digital reform would address these gaps.
Ahmed Abubakar, Chairman of the Nigerian Bar Association (NBA), Ungogo branch, described the digital reforms as a “remarkable achievement,” while Usman Umar-Fari, Chairman of NBA Kano branch, urged CAC to encourage companies to fulfill their corporate social responsibilities and create more opportunities for lawyers.
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