It is intended to promote a unified and effective consumer complaints management system across all sectors of the Nigerian Consumer experience. The Standard provides guidance for the design and development as well as the operation, maintenance and improvement of Complaints Handling Mechanism for all types of organisations operating in Nigeria. It brings uniformity and cohesion while ensuring consistency in the effective treatment of Consumer Complaints. The Standard – when adopted would create about 3000 (three thousand) immediate jobs for qualified Nigerians. Furthermore the provisions when complied with will also increase capacity development and enhance proficiencies of employees given the requirement for training and continued education contained therein. We humbly seek your comments and inputs to enrich the Draft Standards to meet the dual purpose of balancing consumer protection with business and service promotion. You may wish to forward your inputs/comments to the following contact details:- a) Sir, Agabaidu Chukwuemeka Jideani ; cepcip@gmail.com or 08051789348 (Director General Ethics and Corporate Compliance Institute) b) Ezenwa Anumnu Esq ; eanumnu@gmail.com or 08029990995 (Chairman Nigerian Bar Association Abuja Branch) c) Uche Onu Eke Esq.; onuandassociates@yahoo.com or 08033002439 (Executive Director Consumer Rights Project) The undersigned is available at short notice to meet with you should you require a face to face meeting. Yours Faithfully, SIR, AGABAIDU CHUKWUEMEKA JIDEANI DG- ECCI ]]>